Support – Character

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Our team of virtual experts are standing by to help answer any questions you may have about installing a new showerhead or faucet in your home. Shoot them a text about your project today.

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Faucet replacement

Meet the Experts

DAWSON

Dawson is a stay-at-home partner with an expansive workshop. They grew up in rural Appalachia; learning DIY and a variety of trade skills that they have since applied in a number of different fields. From campground facilities management, to work as a stagehand, to home renovation; they've done it all. Dawson's greatest passion is woodworking, but their workshop has tools for most any job!

SALAAM

Salaam is the builder behind Highly Handy, focused on teaching the foundational DIY skills most people were never taught but constantly need. He shows renters and homeowners how to handle everyday problems, without the stress. Through clear, practical instruction, he breaks down tools, home systems, and common fixes into simple, usable steps. At his core, Salaam is driven by one goal: helping you become more capable, self-sufficient, and confident in your own home.

RACHEL

Rachel is a Customer Support professional with many years of experience supporting various industries. She is passionate about helping people, learning new DIY projects, fixing things and solving puzzles. When she isn't working on a new project or hobby she enjoys spending time with her cats, taking road trips and playing board games with her family.

JAMES

James is a freelance home-improvement writer and handyman with a passion for DIY, gardening, and anything involving working with his hands. He has over a decade of professional experience in a variety of trades, including construction, tree work, landscaping, and general maintenance. When not in search of the next enticing DIY project, he may be cooking, riding his motorcycle, hiking in the woods, or nose deep in a great book.